We are committed to providing you with an exceptional experience. If there is any service or product that does not meet your satisfaction, we will work with you until your expectations are met. Complimentary consultations are available for all services. Our pricing is based on experience and training level of our service providers. We appreciate you giving us 24-hour notice in case of cancellation.
Please be aware that a credit card number may be required to reserve your appointment.
We understand that sometimes extraordinary circumstances arise. We kindly ask that you give us 24 hours notice if you must cancel or change your appointment. If an appointment is canceled or missed past the 24 hours notice, you may be charged $25 cancellation fee.
If 24 hours notice is not given, you may be charged 50% of your scheduled service fee. Missed appointments or “no shows” are subject to a charge in the amount of the full service.
Cancellations and missed appointments affect time slots that we reserve specifically for you. Your notification allows us to schedule another guest while maintaining an open availability of services for you and others.
A 1 week cancellation notice is required for Bridal Services. 50% deposit is due at time of booking.
A 48 hour cancellation notice is required for all keratin treatment, hair extension, eyelash extension, semi permanent makeup, scalp micropigmentation, and Laser treatments that requires 2 or more hours. $50 deposit is due at time of booking.
Deposits made to purchase hair extensions is nonrefundable.
All deposits are applied towards your end totals. All deposits are nonrefundable after the due dates.
If you arrive 15 minutes late, we may need to reschedule your appointment due to our scheduling commitment to other guests.
We accept all major credit cards and cash as payment. We do not accept personal checks as a method of payment.
Gratuity is standard practice for excellent quality and service and is always left to the discretion of our guests.
Salon, spa, or laser packages will not be refundable if your request for refund has not been brought to management’s attention within 7 days of the package’s first use.
A receipt dated within 7 days of purchase is required for all retail products returns and exchanges. Refunds will not be offered after 7 days.
If you are unhappy with a hair color service, a request for color correction must be made within 7 days of the original color appointment. After 7 days, clients will be priced for appropriate services applied. Due to the artistic nature of our business, we cannot offer refunds on services performed, however we will work hard to ensure your satisfaction and are more than happy to accommodate you. (Please note that this guarantee does not apply if the guest decides to completely change the original look given from their last visit within the 7 day period.)
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.