Our Commitment

We are committed to providing you with an exceptional experience. If there is any service or product that does not meet your satisfaction, we will work with you until your expectations are met. Complimentary consultations are available for all services. Our pricing is based on experience and training level of our service providers. We appreciate you giving us 24-hour notice in case of cancellation.

Personal Belongings

Séchoir is not responsible or liable in any way for lost, missing, misplaced, stolen, or damaged items (phones, cameras, electronics, jewelry, etc.). Please leave all valuable, sentimental, or sensitive items at home. Please understand and acknowledge that you are entirely liable for any personal belongings.

Reservations/Cancellations

• A credit card is required to book and hold your appointment.
• A Deposit is due at the time of booking for the following services:
a) 50% of Total for Bridal Services
b) 50% of Total for Hair Extensions
c) $100 for Hair Smoothing Treatments and Single Full Body Laser Hair Removal Services.
d) $200 for Semi-Permanent Makeup Services.

Treatments

• All deposits collected are applied to services booked at checkout and are NON-REFUNDABLE.
• Deposits can be used for other services, as long as the appointment is cancelled within Séchoir’s guidelines. EXCEPTIONS include Hair Extensions since it is a custom order or Sculptra Dermal Filler once mixed for service within 24 hours of appointment time. (See Cancellation Guidelines below)
• If you are late to your appointment, we reserve the right to reschedule and/or cancel your appointment due to our scheduling commitments to our other guest.
• For all laser hair removal appointments, clients must come in clean shaven. Should a one-off incident require the Laser Technicians to shave the area, a fee of $50.00 will be charged.

Cancellations

We understand extraordinary circumstances can happen outside of your control; however, we do kindly ask that you give 48-hour notice if you must cancel and/or reschedule your appointment. We know these are difficult times during COVID-19, but we are doing everything in our power to uphold our policies with respect to our business and all professional staff under our care at this time

An appointment MUST be cancelled or rescheduled 48 hours prior to initial appointment date, no exceptions.

If an appointment is cancelled or rescheduled within less than 48 hours or on the same day, you will be charged 100% of the service price.

Missed appointments, same-day cancellations and reschedules, or “no call/no shows” are subject to a cancellation fee of 100% of the service(s) booked.

A fee of $50 will be charged after an appointment has been rescheduled twice from the original appointment date. However if canceled after rescheduling twice, regardless of the amount of notice, you will be charged a fee for the service booked.

If your appointment service is part of a package, that session is subject to be checked out.

For No Show or No Call to Consultations, there will be a fee assessed in the amount of $50 for salon services, $100 for medspa services, and $150 for cosmetic injection services.

We strive to accommodate our clients to the best of our availability, but we must also always respect the time and availability of our providers. Their schedules are in constant demand and we stress the importance of respecting their time.

In extreme cases, repeat offenses and refusal to comply with our terms could result in our Refusal of Service with no refunds or returns.

• A 14 day cancellation notice is required for Bridal Contracts.

Payments

We accept all major credit cards and cash as payment. We do not accept personal checks as a method of payment. We are proud to offer our patients CareCredit Financing, the nation’s most popular healthcare credit card. Gratuity is standard practice for excellent quality and service and is always left to the discretion of our guests.

Discounted gift cards cannot be used towards other specials or discounted services.

Discounts don’t stack. Only one discount at a time can apply to your booked service. This policy includes any additional loyalty programs or alternative payment methods.

Returns/Exchanges

If you are unhappy with a service performed. A request for correction must be made within 7 days of the original appointment time. After 7 days, clients will be priced for appropriate services applied.

We don’t offer refund on services performed; however, we will work hard to ensure your satisfaction and are more than happy to accommodate your request to correct whatever you are not satisfied with.

Services/Packages cannot be refunded 7 days past the purchase date. Under no circumstances can services be exchanged for another service or transferred to another client.

We hope you will be pleased with your product purchase. Should you wish to return a product bought from us, you have 7 days to return an item from the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. All items must be in original packaging upon return.

Certain services require a Deposit to prompt our facility to purchase and prepare the product(s) necessary for your service

For Advanced Aesthetic Services, Cosmetic Injections, Hair Extensions, and other services that require advanced preparation to your individualized treatment, products are considered a Loss upon cancelation once product(s) are already prepared for use towards your scheduled appointment, deeming deposits completely non-refundable, especially in cases of late-cancelation.

Hair Extensions purchase and deposit is non returnable and non refundable.

Please note that this guarantee does not apply if a guest decides to change the original look requested from their last visit.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.