Our Commitment

We are committed to providing you with an exceptional experience. If there is any service or product that does not meet your satisfaction, we will work with you until your expectations are met. Complimentary consultations are available for all services. Our pricing is based on experience and training level of our service providers. We appreciate you giving us 24-hour notice in case of cancellation.

Reservations/Cancellations

• A credit card is required to book and hold your appointment.
• A Deposit is due at the time of booking for the following services:
a) 50% of Total for Bridal Services
b) 50% of Total for Hair Extensions
c) $100 for Hair Smoothing Treatments,
and a Full Set of Eyelash Extensions.
d) $200 for Scalp Micropigmentation, Semi-Permanent Makeup and Full Body Laser Hair Removal Treatments.

Treatments

• All deposits collected are applied to services booked at checkout and are NON-REFUNDABLE.
•Deposits can be used for other services, other than deposit-collected- services when cancelled within Séchoir guidelines; EXCEPT Hair Extensions. (See Cancellation Guidelines below)
• A $50 deposit is required to continuously hold an appointment after being rescheduled twice from the original appointment date.
• If you are late to your appointment, we reserve the right to reschedule and/or cancel your appointment due to our scheduling commitments to our other guest.

Cancellations

We understand extraordinary circumstances can happen outside of your control; however, we do kindly ask that you give 48-hour notice if you must cancel and/or reschedule your appointment.

Cancellations and/or missed appointments affect time slots that we reserve for our guest and your notification allows us to maintain an open availability of services to our other guest.

If an appointment is cancelled within a 24-hour notice, you may be charged a $25 to $100 cancellation fee, depending on service(s) booked.

If an appointment is cancelled with less than 24-hour notice, you may be charged a cancellation fee of 50% of the service(s) booked.

Missed appointments or “no shows no calls” are subject to a cancellation fee of 100% of the service(s) booked.
• A 14 day cancellation notice is required for Bridal Contracts.

Payments

We accept all major credit cards and cash as payment. We do not accept personal checks as a method of payment.
Gratuity is standard practice for excellent quality and service and is always left to the discretion of our guests.

Returns/Exchanges

A refund request will only be granted when brought to management’s attention within 7-days.

• For Packages: 7-days from first session use.
• For Products: 7-days from dated receipt; receipt is required.
• Packages purchased are not transferable and Can not be used by anyone other than the purchaser.

If you are unhappy with a salon service, a haircut or a hair color service, A request for correction must be made within 7 days of the original appointment time. After 7 days, clients will be price for appropriate services applied.

We don’t offer refunds on services performed; however, we will work hard to ensure
your satisfaction and are more than happy to accommodate your Salon request to correct whatever you are not satisfied with.

Please note that this guarantee does not apply if a guest decides to change the original look requested from their last visit.

We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.