Our Commitment

We are committed to providing you with an exceptional experience. If there is any service or product that does not meet your satisfaction, we will work with you to the best of our ability. Our pricing is based on the experience and training level of our service providers. We aim for our commitment to be reflected in our clients’ experience at Séchoir.

Personal Belongings

Séchoir is not responsible or liable in any way for lost, missing, misplaced, stolen, or damaged items (phones, cameras, electronics, jewelry, etc.). Please leave all valuable, sentimental, or sensitive items at home. Kindly understand and acknowledge that you are entirely liable for any personal belongings.

Reservations

Booking

A credit card is required to book and hold your appointment. 

Preparation

We are proud to call ourselves a one-stop-shop for all beauty and wellness needs. Some services require proper pre-care and preparation in order to ensure optimal treatment and results. If you are ever unsure of how to prepare for a service, please give us a call. Our team is happy to assist! 

Example;

For laser hair removal appointments, clients must shave the area(s) completely in advance. In the event that our Laser Technicians should need to shave the treatment area, an additional fee of $50 will apply.

Arrival

Please arrive with enough time to find parking, check in, and complete applicable forms. Plan for early arrival; we stress the importance of punctuality, and late arrival could cut into your service time. 

Tardiness

We reserve the right to cancel/reschedule your appointment if late arrival creates a disruption to other clients’ scheduled appointments.

Deposits

For select services, a Deposit may be required. Deposits secure your booking and go toward the preparation of product(s) necessary for your customized service. All deposits collected are applied during checkout toward service(s) booked and are Non-Refundable.

$100 // Salon Smoothing Treatments

$100 // Makeup Application

$200 // Semi-Permanent Makeup Services

$100 // Single Session Full Body Laser Hair Removal

50% // Sculptra Dermal Filler Service

$100 // Cosmetic Injections Consultations and Services

Following a Cosmetic Injections Consultation, clients will have 30 days to book their procedure and use their deposit towards their service. After this 30 days window, it will solely be considered a consultation fee and will be inapplicable towards service(s).

For Advanced Aesthetic Services, Cosmetic Injections, and other services that require advanced preparation for your individualized treatment, products are considered a Loss upon cancelation once product(s) are already prepared for use towards your scheduled appointment, deeming deposits completely non-refundable, especially in cases of late-cancelation.

At times, exceptions can be made where deposits can be used toward future bookings in the event of a cancelation, contingent on the cancelation following Séchoir’s guidelines. Some service deposits may be exempt from refund or future use if the deposit was utilized toward preparation for an individualized treatment.

Payments

Payment Methods

We accept cash and all major credit cards as a form of payment.

We are also proud to offer our patients CareCredit Financing, the nation’s most popular healthcare credit card, on select services. If you are interested in using Care Credit as a payment option, we encourage reaching out to our Guest Services Team to learn more. Whether you are a current Care Credit User, or applying for the first time, our Team is happy to walk you through the process and criteria. We reserve the right to request information in order to locate your Care Credit Account, verify identity, and ensure eligibility. 

Use of Care Credit is preferably mentioned at the time of booking to ensure a smooth Check Out process. In the event of first-time application, as well as generally, we request that client’s arrive prepared with an alternative method of payment in case of need. 

Gratuity

We accept gratuity to our service providers through your choice of cash, card, or Venmo. Gratuity is standard practice for excellent quality and service and is always left to the discretion of our guests.

Promotions

Promotions cannot stack. Only one promotion or discount can be applied to your service. This policy extends to any external loyalty and rewards programs.

Discounted gift cards cannot be used towards promotions or other discounted services.

Cancellations & Reschedules

We understand extraordinary circumstances can happen. With respect to our service providers’ limited availability and high demand, we require a 48-hour notice if you must cancel and/or reschedule your appointment. 

Kindly understand that our availability is limited and dropped appointments can cause a Loss of funds to our service providers. Additionally, late notice of cancelation does not always allow enough time to fill lost slots, creating a disruption to our schedule and unfairness to clients requesting those dates/times. Our policies are enforced and upheld fairly to all clients, with respect to our business and all professional staff under our care at this time.

Fees

No Fees will apply for appointments cancelled or rescheduled with a 48-Hour notice or more.

A fee of $50 will be charged for the Second reschedule of an appointment. If an appointment is Canceled after numerous Reschedules, regardless of the amount of notice given, a fee of 100% of the service total will be collected.

Appointments canceled with less than 48 hours notice, same day, or “No Call/No Shows” are subject to a cancellation fee of 100% of the service(s) booked. If your appointment service is part of a package, that session is subject to be checked out.

Consultations

We encourage our clients to take part in our exclusive feature of complimentary consultations for most services. While a majority of our Consultations are complimentary, Missed Consultations are subject to fees, assessed by which service department the appointment was for.

Salon // $50

MedSpa // $100

Advanced Aesthetics // $150

Notice

We strive to accommodate our clients to the best of our availability, but we must also always respect the time and availability of our providers. Their schedules are in constant demand and we stress the importance of respecting their time.

In extreme cases, repeat offenses and refusal to comply with our terms could result in our Refusal of Service with no refunds or returns.

Returns/Exchanges

Services

If you are unhappy with a service performed, a request for correction must be made within 7 days of the original appointment time. After 7 days, clients will be priced for additional service(s).

While we do not offer refunds on services performed and completed, we will work towards your satisfaction to the best of our abilities. 

Services/Packages cannot be refunded 7 days past the purchase date. Under no circumstances can services be exchanged for another service or transferred to another client.

Packages that have started are not eligible for a refund; we encourage our clients to reach out to Management if there are any questions.

Products

We hope you will be pleased with your product purchase. Should you need to return a product, they are eligible for return up to seven days past the initial purchase date and must be in their original packaging, unused, and unopened.


We hope you understand these policies and how they help us to better serve you and our other guests. If you have any questions, please do not hesitate to ask.

We reserve the right to modify or change these policies as necessary.